Welcome
At CK Afrique, we are committed to providing our customers with high-quality products and a seamless shopping experience. We understand that sometimes you may need to return a product, and we want to make this process as straightforward as possible. Please review our return policy below to ensure a smooth return process.
Eligibility for Returns
You may return products purchased from CK Afrique within 7 days of the original purchase date.
To be eligible for a return, the product must be in new, unused condition, and in its original packaging.
Non-Returnable Items
We do not accept returns on the following items:
- Products that have been used or are not in their original condition and packaging.
- Custom-made or personalized products.
- Products marked as final sale.
Return Process To initiate a return, follow these steps:
- Contact our customer support team at returns@ckafrique.com
- Provide your order number, the name of the product you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
Shipping Costs
- Customers are responsible for the shipping costs associated with returning the product unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service to ensure the safe and timely arrival of your return.
Refunds
- Once we receive the returned product and confirm that it meets our return policy criteria, we will process your refund.
- Refunds will be issued to the original method of payment used for the purchase.
- Please allow 14 business days for the refund to reflect in your account.
Exchanges
- We do not offer direct product exchanges. If you wish to exchange a product, please follow the return process as outlined above and place a new order for the desired item.
Warranty and Defective Products
- If you believe you have received a defective or damaged product, please contact our customer support team immediately. We will work to resolve the issue promptly in accordance with our warranty policy.
Thank you for choosing CK Afrique. We appreciate your love and are committed to your satisfaction.